Privacy Policy

This Privacy Policy describes the ways we collect, store, use and manage the information, including personal information, that you provide or we collect in connection with our websites. Please note that the scope of this Privacy Policy is limited to information collected or received by Luzerne through your use of the Service. Luzerne is not responsible for the actions of third parties, the content of their sites, the use of information you provide to them, or any products or services they may offer. Any link to those sites does not constitute our sponsorship of, or affiliation with, those people or companies.

By using the Service, you are expressing your agreement to this Privacy Policy and the processing of your data, including your personal information, in the manner provided in this Privacy Policy. If you do not agree to these terms, please do not use the Service.

When you browse our corporate website (http://www.luzerne.com) and online store (http://shop.luzerne.com), we collect your browsing information via a third party service known as Google Analytics to see how our users in general are using the website. We may use this information to monitor, develop and analyse your use of our sites and the Service. You can read more about this under Section 5.

When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We may use this information to create a user profile and provide you services.

On the Payment Method Page of our online store, there is a checkout asking for your permission to send you emails about our store, merchandise or other physical promotional materials, new products and other updates. If you no longer wish to receive these types of promotional materials, you may opt-out from receiving at any time by writing to us here.

HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

You are under no obligation to provide, and can decline to provide, any requested information at any time. However, if you decline to provide personal information that is reasonably necessary to participate in certain activities, you may not be able to participate in those activities on certain sites and/or services.

HOW DO I WITHDRAW MY CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us here.

We may disclose your personal information if we are required by law to do so or where we, in food faith, deem it appropriate or necessary to prevent violation of or if you violate our Terms of Service. Additionally, we may disclose your personal information if we believe that it is necessary in order for us to take precautions against liability, protect our rights, property or safety, maintain and protect the security and integrity of our site and/or Service or infrastructure, protect ourselves and our sites and/or Service from fraudulent, abusive, or unlawful uses or to investigate and defend ourselves against third party claims or allegations.

Our corporate website (https://www.luzerne.com) is hosted on Digital Ocean ™, which serves out all pages sitting on this domain to users worldwide.

Our online store (https://shop.luzerne.com) is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Third-party providers used by us, such as payment transaction processors, will collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Our Privacy Policy does not cover the use of tracking tools from third parties. We do not have control over these third parties. They have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers we recommend that you read their privacy policies so that you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Here’s a list of third-party services we use, and their respective Privacy Policies:

PAYPAL

We use PayPal Express Checkout to process all orders placed on http://shop.luzerne.com. This also means that sensitive personal data such as bank details or credit card information sits with PayPal. Luzerne does not have access to such data, with the exception of information necessary for fulfilment of order such as name, mobile number and mailing address. Read more about their Privacy Policy here.

MAXMIND

We use Maxmind for the purpose of determining the location you are browsing from. This location information allows us to notify you upfront about whether our store (http://shop.luzerne.com) ships to your browsing location, or decide where to direct you to for a better online shopping experience. We also use Maxmind to decide the language to present your pages in on our corporate website (http://www.luzerne.com), provided our website supports your native browsing language. You may learn more about their Privacy Policy here.

GOOGLE ANALYTICS

We use Google Analytics to track users visiting both our corporate website (http://www.luzerne.com) and online store (http://shop.luzerne.com). This information helps us the browsing habits of user groups in general, and does not contain any personally identifiable information. We may also use this information to more appropriately market to our existing or potential customers in the form of digital banners, keyword and video advertisements. Learn more about Google’s Privacy Policy here.

EXTERNAL LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Luzerne takes reasonable measures to protect your information from unauthorized access or against loss, misuse or alteration by third parties.

Although we make reasonable efforts to store the information collected on the Service in a secure operating environment that is not available to the public, we cannot guarantee the absolute security of that information during its transmission or its storage on our systems.

Further, while we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining access to this information. We do not warrant or represent that your information will be protected against loss, misuse or alteration by third parties. We cannot guarantee absolute security as no method of transmission over the internet or method of electronic storage is 100% security.

We do not guarantee error-free performance under this Privacy Policy. We will use reasonable efforts to comply with this Privacy Policy and will take prompt corrective action when we learn of any failure to comply with our Privacy Policy. We shall not be liable for any incidental, consequential or punitive damages relating to this Privacy Policy. This Privacy Policy shall be governed by the laws of Singapore.

We may receive passively-collected information through a variety of methods including but not limited to using cookies to collect information. Here is a list of uses for the cookies information that we store.

SESSIONS

We store your session information for general operation of our online store (https://shop.luzerne.com). Example of these information would be the time you can on the store, the contents of your cart and whether you have the relevant access rights to specific user account pages.

RECENTLY VIEWED PRODUCTS

We store the products you have browsed on our online store (https://shop.luzerne.com), to help you get to them more quickly from other pages on our website.

BROWSING LOCATION

We store the browsing location provided by MaxMind on both the corporate website (https://www.luzerne.com) and the online store (https://shop.luzerne.com), to decide whether to show you the shipping location or language notifications you see the first time you land on our website.

By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Your continued use of our site and/or Service or any other content, products or other services covered by this Policy constitutes your acceptance and agreement to this Policy and any updates.

Luzerne may share your information in connection with any merger, sale of our assets or a financing or acquisition of all or a portion of our business to another company.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us here.