Privacy policy
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you browse our corporate website (http://www.luzerne.com) and online store (http://shop.luzerne.com), we collect your browsing information via a third party service known as Google Analytics to see how our users in general are using the website. You can read more about this under Section 5.
When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
On the Payment Method Page of our online store, there is a checkout asking for your permission to send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – HOSTING
Our corporate website (https://www.luzerne.com) is hosted on Digital Ocean ™, which serves out all pages sitting on this domain to users worldwide.
Our online store (https://shop.luzerne.com) is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Here’s a list of third-party services we use, and their respective Privacy Policies:
PayPal
We use PayPal Express Checkout to process all orders placed on http://shop.luzerne.com. This also means that sensitive personal data such as bank details or credit card information sits with PayPal. Luzerne does not have access to such data, with the except of information necessary for fulfilment of order such as name, mobile number and mailing address.
MaxMind
We use Maxmind for the purpose of determining the location you are browsing from. This location information allows us to notify you upfront about whether our store (http://shop.luzerne.com) ships to your browsing location, or decide where to direct you to for a better online shopping experience. We also use Maxmind to decide the language to present your pages in on our corporate website (http://www.luzerne.com), provided our website supports your native browsing language.
Google Analytics
We use Google Analytics to track users visiting both our corporate website (http://www.luzerne.com) and online store (http://shop.luzerne.com). This information helps us the browsing habits of user groups in general, and does not contain any personally identifiable information. We may also use this information to more appropriately market to our existing or potential customers in the form of digital banners, keyword and video advertisements.
External Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 7 - COOKIES
Here is a list of uses for the cookies information that we store.
Sessions
We store your session information for general operation of our online store (https://shop.luzerne.com). Example of these information would be the time you can on the store, the contents of your cart and whether you have the relevant access rights to specific user account pages.
Recently Viewed Products
We store the products you have browsed on our online store (https://shop.luzerne.com) , to help you get to them more quickly from other pages on our website.
Browsing Location
We store the browsing location provided by MaxMind on both the corporate website (https://www.luzerne.com) and the online store (https://shop.luzerne.com), to decide whether to show you the shipping location or language notifications you see the first time you land on our website.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
SECTION 10 - QUESTIONS & CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, drop us a message via our Contact Us page.